Now showing items 1-1 of 1

  • Kanos model: presentation and applications.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Lampaki, Maria
    Publication Date: 28-02-2008
    This work concerns the presentation of methodology and applications of model Kano. The model Kano, is a model which is in position it analyzes and evaluates the behavior and the reaction of customers with base their ...