Browsing EΛ.ΜΕ.ΠΑ. / HMU by Keywords "quality management"

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  • Gastronomic tourism, certification of products and services and production of added value. The case of food activity of hotel businesses in Crete.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Chatzaki, Evmorfia
    Thesis advisor: Apladas, Georgios
    Publication Date: 2020-04-30
    The purpose of the present diploma thesis is to study the phenomenon of gastronomic tourism, in relation to the certification of quality of products and services in the hotel industry. In order to comprehend this form ...

  • Quality management and complaints in hotels.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Trapantarou, Paraskevi
    Thesis advisor: Apladas, Georgios
    Publication Date: 2021-11-29
    The aim of the project is to study the factors of the quality of hotel services,according to the customers' views as they express it today through their reviews on the internet, as well as the management of complaints by ...

  • Quality management in hotel units.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Ampelas, Dimitrios-Ioannis
    Thesis advisor: Apladas, Georgios
    Publication Date: 2020-04-30
    The purpose of this study is how to manage quality in hotel units. The objectives of the project were to study the ways that hotel managers manage quality, to study the strategic planning of hotel quality and, finally, to ...

  • Quality management in the financial quarterly statements of the companies.

    H.M.U., MSc in MBA for Engineers
    Authors: Vakakis, Spyridon
    Thesis advisor: Garefalakis, Alexandros
    Publication Date: 2021-03-11
    The postgraduate thesis was developed in the framework of the requirements of the postgraduate program "Organization and Management for Engineers" (MBA Eng) (School of Economic and Management Sciences and School of ...