Browsing by Keywords "total quality management"

Now showing items 21-32 of 32

  • Total quality management for offering hotel services in five star hotels in Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Dimitrakopoulos, Andreas
    Thesis advisor: Pitsouli, Esthir
    Publication Date: 02-03-2010

  • The importance of total quality as a factor of improving the offered services at hotels.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Stavroulakis, Antonis
    Thesis advisor: Fragkoulis, Antonios
    Publication Date: 28-02-2008

  • Τhe role of culture in total quality management

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Ntelekou, Annika
    Thesis advisor: Matalliotakis, Georgios
    Publication Date: 2016-05-25
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  • The tour operators role in the formulation of quality policy in the hotel industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Mparis, Andreas; Papadopoulos, Konstantinos
    Thesis advisor: Kokkinakis, Emmanouil
    Publication Date: 16-07-2013
    Tour operators play a rather important role in the tourism industry. They have sizable influence on its development. Hotel accommodations are an integral part of the tourism industry, and their way of structure and function ...

  • Organization and operation of food and beverage department in luxury hotel units. Case study : the hotel CHC Seaside Resort and Spa.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Stamataki, Georgia
    Thesis advisor: Apladas, Georgios
    Publication Date: 23-12-2015
    The main task of a modern hotel unit is the satisfaction of basic needs and expectations of customers. The food segment (food & beverage) is an important source of revenue for Greek hotels. The ΤQM (Total Quality Management) ...

  • Benefits of the principles of Total Quality Management in a business.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papadimitriou, Alkistis
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 09-11-2012

  • Description and analysis of total quality management systems in banking organizations in Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Alkiviadou, Andriani
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 30-07-2013

  • Intemational standards and quality management process in wineries.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Troullinou, Ioulia
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2017-03-01
    The dissertation “International Standards and Quality Management Processes in Wineries” investigates what type of standards and quality management systems are mostly implemented and/or certified in wineries. The new ISO ...

  • Contemporary enterprise and total quality management.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Skouloudis, Giorgos; Chazirakis, Giannis
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 18-01-2011

  • Design quality system ISO 9001 in hotel service companies.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Κritsotakis, Emmanouil; Vassalos, Emmanouil
    Thesis advisor: Kokkinakis, Emmanouil
    Publication Date: 12-01-2016
    The last two years, Greek tourism seems to exceed the crisis and starting to become more competitive. The trends of international tourism demand beyond sensitivity to prices, with the price offered services, search of new ...

  • The cost of quality assurance in taking business decisions.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Kokotsaki, Dimitra
    Thesis advisor: Tsagkarakis, Ioannis
    Publication Date: 28-02-2008

  • Use of qualite management system in hotels units of Thera.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Damigou, Maria-Avgerini
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 24-06-2015
    The aim of this work is the presentation of quality management systems and their use in business in general and in hotels in particular. In the first chapter will become conceptual approach of the term quality and TQM ...