Browsing by Author "Χαραλαμπάκη, Αδαμαντία"
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Customer satisfaction evaluation: The case of a small hotel in the area of Hersonissos, Crete.
T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
Authors: Roditi, Themelina; Charalampaki, Adamantia
Thesis advisor: Dimou, Eirini
Publication Date: 12-01-2016The aim of this study is to identify the level of customer satisfaction with respect to the quality and service they received during their stay in a hotel that is based in Heraklion, Crete. At first, the current status of ...
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