Browsing by Author "Doxastaki, Eirini"
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Statistical approach and analysis of internet ratings.
T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
Authors: Doxastaki, Eirini; Kapsokefalou, Asimina; Bouka, Iro-Andrianna
Thesis advisor: Dimotikalis, Ioannis
Publication Date: 2018-03-08This thesis deals with the very interesting issue of service quality and service quality assessment. More specifically, the first chapter presents a presentation of the concept of consumers and consumer behavior, which, ...
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