Now showing items 21-40 of 149

  • Crisis and natural disasters management in tourist countries.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Stravolaimi, Maria-Anastasia
    Thesis advisor: Apladas, Georgios
    Publication Date: 24-06-2009
  • Quality management and complaints in hotels.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Trapantarou, Paraskevi
    Thesis advisor: Apladas, Georgios
    Publication Date: 2021-11-29
    The aim of the project is to study the factors of the quality of hotel services,according to the customers' views as they express it today through their reviews on the internet, as well as the management of complaints by ...
  • Hotel quality management of Crete.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Foskolakis, Konstantinos
    Thesis advisor: Apladas, Georgios
    Publication Date: 2020-03-05
    In this work I will present the way and procedures of providing quality services to the guests. I develop my undergraduate degree on the features that each hotel can offer, the procedures and of course the staff's contribution ...
  • Quality management in hotel units.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Ampelas, Dimitrios-Ioannis
    Thesis advisor: Apladas, Georgios
    Publication Date: 2020-04-30
    The purpose of this study is how to manage quality in hotel units. The objectives of the project were to study the ways that hotel managers manage quality, to study the strategic planning of hotel quality and, finally, to ...
  • Quality management in tourism.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Karagiannaki, Afroditi
    Thesis advisor: Apladas, Georgios
    Publication Date: 11-01-2016
    This thesis was the subject of my study for quite a long time and I think that because of the specificity of the subject, it will be a very important stepping stone for my future course in the industry. More specifically, ...
  • Human resource management in the hospitality industry. The case study of Sbokos Hotel Group (SHG)

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Stylianakis, Georgios
    Thesis advisor: Apladas, Georgios
    Publication Date: 28-06-2012
  • Management of food and beverages business, focusing on the catering departments of luxury hotel units.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Katsavos, Georgios; Dionysopoulos, Georgios
    Thesis advisor: Apladas, Georgios
    Publication Date: 2018-05-07
    Hotels are the main part of the hospitality industry, and they now face their customers intimately so they can feel as comfortable as possible and eventually feel guests. Also, in recent years, there has been an upsurge ...
  • Management by goals. The Greek reality in financial institutions.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Andritsou, Eleni
    Thesis advisor: Apladas, Georgios
    Publication Date: 23-07-2014
    This thesis deals with the effort of measuring the performance and implementation of a system of Management by Objectives in Greek Financial Institutions. By Management by Objectives means the administrative organization ...
  • Total quality management for hotel enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papatsonaki, Pinelopi; kalaitzi, Eleni
    Thesis advisor: Apladas, Georgios
    Publication Date: 21-05-2009
  • Total quality management for tourism enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Limniou, Lygeri; Savvidou, Eirini
    Thesis advisor: Apladas, Georgios
    Publication Date: 21-12-2010
  • Total quality management in luxury hotels’ Housekeeping department. Aldemar Hotels study case.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Gampieraki, Despoina; Panagiotaki-Englezou, Despoina
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-05-10
    The purpose of this study is the investigation and analysis of Total Quality Management in the implementation of the Housekeeping department of Luxury Hospitality Business. The work consists of two parts theoretical and ...
  • Total quality management in Luxury Hotels’ housekeeping department. Aldemar Hotels study case.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Gampieraki, Despoina; Panagiotaki-Englezou, Despoina
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-04-27
    The purpose of this study is the investigation and analysis of Total Quality Management in the implementation of the Housekeeping department of Luxury Hospitality Business. The work consists of two parts theoretical and ...
  • Quality management in tourism.The implementation of quality systems in the hospitality industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Adamopoulos, Andreas; Ktenas, Andreas-Rafail
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-01-17
    Quality is defined as anything that can provide complete satisfaction to the customer. It is easy to realize that quality assurance in an organization concerns all the people working in it. Therefore, "total quality" is ...
  • Events and festivals management, the case of Heraklion Perfecture.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Kynigos, Georgios
    Thesis advisor: Apladas, Georgios
    Publication Date: 16-10-2012
    The purpose of this study is to present and analyze the necessary steps needed to plan, manage and create a successful event. The second part of this study will be focused on event management and infrastructure in prefecture ...
  • Tourism destination image (Syria).

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Samoli, Eirini; Alhaj, Ali Sameh
    Thesis advisor: Apladas, Georgios
    Publication Date: 16-03-2010
  • Εxhibition tourism. Case study of tourist exhibitions. Comparison between exhibitions WTM-ITB.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Maravelias, Michalis
    Thesis advisor: Apladas, Georgios
    Publication Date: 17-10-2012
  • Alternative forms of tourism and prospects for the development of agrotourism and wine tourism in Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Micheloudakis, Kyriakos; Tsourdalakis, Polyvios
    Thesis advisor: Apladas, Georgios
    Publication Date: 2018-05-30
    In this thesis, we dealt with special alternative forms of tourism focusing on agrotourism and wine tourism in Rethymno Prefecture. The purpose of the study was to examine the development of alternative forms of tourism ...
  • Alternative forms of tourism: voluntarism and tourism.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Kouremenou, Athanasia
    Thesis advisor: Apladas, Georgios
    Publication Date: 27-11-2013
    The purpose of this study was to analyze the impact of climate change on tourism, contributing to the information that can be used in decision making. The work focused on the direction of "reciprocal effects" and more ...
  • Business tourism and effects on hotels.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Perikleous, Andreas
    Thesis advisor: Apladas, Georgios
    Publication Date: 21-09-2009
  • Business tourism prospects in Heraklion as carrying place conference and events.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Karvounaki, Sofia; Sevastou, Christina
    Thesis advisor: Apladas, Georgios
    Publication Date: 05-08-2014
    The purpose of this thesis is to examine the notion of business tourism and the development prospects of the Heraclion prefecture as a conference venue. Nowadays, tourism is an economic, social and cultural activity, ...