Browsing by Keywords "quality of services"

Now showing items 21-40 of 45

  • The diachronic evolution of industry of hotel enterprises during the period 2000-2013.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Giannoulis, Georgios; Papadakis, Georgios; Papadakis, Ioannis
    Thesis advisor: Arvanitis, Stavros
    Publication Date: 2017-03-15
    Main purpose of this thesis is the presentation of the statistics in the evolution of the hotel business in Greece. The information concern the periods just before the economic crisis and the afterwards course of the ...

  • Διερεύνηση της ποιότητας των υπηρεσιών στην πρωτοβάθμια φροντίδα υγείας από την πλευρά των χρηστών. Το παράδειγμα του Κέντρου Υγείας Χάρακα.

    T.E.I. of Crete, School of Health and Welfare Services (SEYP), Department of Social Work
    Authors: Papadaki, Maria; Sfakianaki, Ioanna
    Thesis advisor: Pelekidou, Lina
    Publication Date: 30-07-2015

  • Total quality management on hotel industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Agios Nikolaos)
    Authors: Vorrizanaki, Artemis-Eleftheria; Moira, Maria
    Thesis advisor: Schoiniotakis, Nikolaos
    Publication Date: 2017-09-08
    The present thesis focuses on the implementation of Total Quality of Management on the hotel industry. In the first chapter, the definition of Total Quality of Management is analysed, as well as its basic concepts. ...

  • Total quality management in Luxury Hotels’ housekeeping department. Aldemar Hotels study case.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Gampieraki, Despoina; Panagiotaki-Englezou, Despoina
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-04-27
    The purpose of this study is the investigation and analysis of Total Quality Management in the implementation of the Housekeeping department of Luxury Hospitality Business. The work consists of two parts theoretical and ...

  • Quality management in tourism.The implementation of quality systems in the hospitality industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Adamopoulos, Andreas; Ktenas, Andreas-Rafail
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-01-17
    Quality is defined as anything that can provide complete satisfaction to the customer. It is easy to realize that quality assurance in an organization concerns all the people working in it. Therefore, "total quality" is ...

  • Market research for taxi services in Heraklion: the opinion of consumers.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Tampakakis, Georgios
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2017-07-12
    This project is a market research that examines the opinion of the consumers about the quality of the taxi transportation services in Heraklion Crete Greece. With the help of the questionnaires that contained structured ...

  • Improving offered services quality in hotel enterprises with human resources.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Argyros, Christos; Fygetaki, Evangelia
    Thesis advisor: Apladas, Georgios
    Publication Date: 05-07-2010

  • The influence of online reviews on the provided customer service and on the management strategies of hotels.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Meletsi, Aikaterini
    Thesis advisor: Dimou, Eirini
    Publication Date: 2020-05-25
    The purpose of this dissertation was to investigate the affect of online reviews on the quality of the provided service and on the design of the marketing management of the hotels. The dissertation was formed in five ...

  • Motivation as a factor to improve productivity of employees in a hotel business.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Pentheroudakis, Christos
    Thesis advisor: Apladas, Georgios
    Publication Date: 28-02-2008
    In order for a Hotel to be successful as a business it needs to focus on the quality of their services. The most important factor on maintaining a high level on the quality of the services in a Hotel is the level of the ...

  • The quality of insurance services in Greece

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Chalkiadakis, Emmanouil; Sergianai, Migkena
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 2016-05-13
    This project was the subject of our study for quite a long time and we believe that given the importance of the issue it will be a major springboard for our subsequent course. This study was a team effort which was divided ...

  • Measuring food and beverage service quality in hotels: employees' perceptions.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Pyrgianaki, Georgia
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2019-06-24
    The aim of the thesis is to present the philosophy of the quality of the quality assurance systems and in particular how they perceive the concept of quality employees in the food beverage department of the hotels.

  • Marketing in accounting firms: quality of services and customer retention.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Giagkos, Dimitrios; Grigoriadis, Alexandros; Karniaouras, Georgios
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 02-11-2015
    Introduction: In the conduction of this specific work and research, a general reference with central issue to the marketing services in our country and particularly in enterprises that offer accounting services is accomplished. ...

  • Customer satisfaction evaluation: The case of a small hotel in the area of Hersonissos, Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Roditi, Themelina; Charalampaki, Adamantia
    Thesis advisor: Dimou, Eirini
    Publication Date: 12-01-2016
    The aim of this study is to identify the level of customer satisfaction with respect to the quality and service they received during their stay in a hotel that is based in Heraklion, Crete. At first, the current status of ...

  • Measurement of supplied quality of public services to the public. The case of CSC.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Amerikanos, Pantelis; Chatzinikolas, Panagiotis
    Thesis advisor: Bormpoudaki, Eleni
    Publication Date: 30-10-2014

  • The role of quality labels in promoting cretan nutrition and attracting gastronomic tourism in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Siganou, Foteini
    Thesis advisor: Trichas, Nikolaos
    Publication Date: 2021-09-30
    Tourism is an important income source for Greek and Cretan Economy. The Region of Crete has remarkable resources that have contributed to the Region’s Smart Specialization in Tourism by developing the traditional model of ...

  • Tourists' preferences and satisfaction in Platania, Chania.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Drakoulaki, Kyriaki
    Thesis advisor: kourgiantakis, Markos
    Publication Date: 2021-09-03
    The present BA thesis investigates the satisfaction of the tourists who visited the Municipality of Platania in the period of August - October of 2018. The interaction between the tourist product – service and the tourists’ ...

  • Provided services and passengers satisfaction. Case Study of Heraklion Airport.

    T.E.I. of Crete, School of Engineering (STEF), IPPS in MBA for Engineers
    Authors: Tsimpimpakis, Nikolaos
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2020-05-29
    The present research paper aims to identify the difference between the level of passengers' expectations and perceptions of the Heraklion Airport service quality in order to depict possible opportunities of improvement for ...

  • Online service quality: the customer view of the technology industry.

    H.M.U., MSc in MBA for Engineers
    Authors: Papadourakis, Georgios
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2022-10-17
    The purpose of this primary research is to study the opinions of consumers on the purchase of technology products / services via the Internet. This Diplomatic thesis aims to investigate a) consumer satisfaction with their ...

  • Quality of tourist provision and services evaluation in Heraklion county.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Dialektakis, Georgios; Stratis, Grigorios
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2019-07-22
    Tourism as a concept was from the ancient years. After the Second World War the tourism was developed and people started to visit other countries. Tourism in the Greek area started at the 1970’s The good weather , the ...

  • Quality in service businesses. Case Study for the Agricultural Bank.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Finance and Insurance (Agios Nikolaos)
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Komiti, Reveka
    Thesis advisor: Kardasis, Stamatis
    Publication Date: 11-06-2009