Browsing by Author "Κοκολάκη, Καλλιόπη"

Now showing items 1-2 of 2

  • Quality and environmental management: presentation of ISO 14001 and its implementation.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Kokolaki, Kalliopi
    Thesis advisor: Spyridaki, Olga
    Publication Date: 06-12-2012

  • Modern internet tools and techniques for customer support using chat and messages.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Agios Nikolaos)
    Authors: Kokolaki, Kalliopi
    Thesis advisor: Kapantaidakis, Ioannis
    Publication Date: 2019-10-29
    The purpose of this diploma thesis is to analyze the main customer support tools in the modern business environment, their advantages and disadvantages. Main methodology is the bibliographic review and the use of case study ...