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  • The use of total quality management systems in banking institutions.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Kouidi, Vasiliki; Fragkioudaki, Chrysoula
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 11-03-2011