Browsing by Author "Ρέκκα, Σταματίνα"
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Requirements criteria for EFQM (EFQM MODEL) and customer relation management (CRM).
T.E.I. of Crete, School of Management and Economics (SDO), Department of Finance and Insurance (Agios Nikolaos)
T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
Authors: Rekka, Stamatina
Thesis advisor: Kardasis, Stamatios
Publication Date: 15-12-2008
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