Browsing by Author "Ροδίτη, Θεμελίνα"

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  • Customer satisfaction evaluation: The case of a small hotel in the area of Hersonissos, Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Roditi, Themelina; Charalampaki, Adamantia
    Thesis advisor: Dimou, Eirini
    Publication Date: 12-01-2016
    The aim of this study is to identify the level of customer satisfaction with respect to the quality and service they received during their stay in a hotel that is based in Heraklion, Crete. At first, the current status of ...