Browsing by Author "Τραπαντάρου, Παρασκευή"

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  • Quality management and complaints in hotels.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Trapantarou, Paraskevi
    Thesis advisor: Apladas, Georgios
    Publication Date: 2021-11-29
    The aim of the project is to study the factors of the quality of hotel services,according to the customers' views as they express it today through their reviews on the internet, as well as the management of complaints by ...