Browsing by Author "Pyrgianaki, Georgia"

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  • Measuring food and beverage service quality in hotels: employees' perceptions.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Pyrgianaki, Georgia
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2019-06-24
    The aim of the thesis is to present the philosophy of the quality of the quality assurance systems and in particular how they perceive the concept of quality employees in the food beverage department of the hotels.