Browsing by Author "Vorrizanaki, Artemis-Eleftheria"

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  • Total quality management on hotel industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Agios Nikolaos)
    Authors: Vorrizanaki, Artemis-Eleftheria; Moira, Maria
    Thesis advisor: Schoiniotakis, Nikolaos
    Publication Date: 2017-09-08
    The present thesis focuses on the implementation of Total Quality of Management on the hotel industry. In the first chapter, the definition of Total Quality of Management is analysed, as well as its basic concepts. ...