Browsing by Keywords "Κέντρα Εξυπηρέτησης Πολιτών (ΚΕΠ)"

Now showing items 1-3 of 3

  • Citizen satisfaction of Heraklion from Citizen's Service Centres (CSC).

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Kokkalis, Athanasios
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 09-07-2015
    The purpose of writing this study is the identification, measuring and mapping the received satisfaction of the citizens of Heraklion from the citizen service centers (CSC). The sample consists of one hundred (100) citizens ...

  • Measurement of customers’ satisfaction in real business environment.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Afrathianakis, Myronas
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 27-06-2013
    The purpose of this graduate paper is to investigate the customers’ satisfaction in real business environment. In our days, measuring customer satisfaction is one of the major issues of interest to businesses and organizations. ...

  • Measurement of supplied quality of public services to the public. The case of CSC.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Amerikanos, Pantelis; Chatzinikolas, Panagiotis
    Thesis advisor: Bormpoudaki, Eleni
    Publication Date: 30-10-2014