Browsing by Keywords "διοίκηση ολικής ποιότητας"

Now showing items 1-20 of 33

  • From traditional management to total quality management.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Maroulis, Petros
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 24-10-2014
    Main theme of this work is to study the transition from traditional management in Total Quality Management. The paper is divided into three chapters. The first part talks about what is management and its basic functions ...

  • The use of total quality management systems in banking institutions.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Kouidi, Vasiliki; Fragkioudaki, Chrysoula
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 11-03-2011

  • The use of total quality systems of the banks of Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Karandinou, Pelagia
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 29-11-2012
    Themes of this research work is to study whether and to what extent programs use total quality banking stores that operate in the island of Crete. Research tool was the questionnaire was asked to fill out the people who ...

  • Quality management in hotel units.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Ampelas, Dimitrios-Ioannis
    Thesis advisor: Apladas, Georgios
    Publication Date: 2020-04-30
    The purpose of this study is how to manage quality in hotel units. The objectives of the project were to study the ways that hotel managers manage quality, to study the strategic planning of hotel quality and, finally, to ...

  • Human resource management in the hospitality industry. The case study of Sbokos Hotel Group (SHG)

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Stylianakis, Georgios
    Thesis advisor: Apladas, Georgios
    Publication Date: 28-06-2012

  • Total quality management in hotel enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Roussos, Vasileios; Margaritis, David Giannis
    Thesis advisor: Pitsouli, Esthir
    Publication Date: 05-08-2013
    On a worldwide scale over the last years, in the tourism industry, more and more attention has been given to providing quality services to customers through many different strategies and programs. It has come to notice ...

  • Total quality management and ISO organization.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Karampini, Kalliopi
    Thesis advisor: Fragkoulis, Antonis
    Publication Date: 19-06-2014
    Total Quality Management and ISO organization. Below we will deal with the concept of Quality, Quality Management in a hotel business or an organization. The characteristics, objectives and stages for implementing TQM. ...

  • Total quality managementand banking.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Mpoultadaki, Georgia; Frantzeskaki, Despoina
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 14-10-2010

  • Total quality management and banking institutions.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Mougkros, Georgios; Kapsalis, Marios
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 04-07-2012

  • Total quality management for hotels

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Koundouraki, Stylianai; Dalageorgiou, Christina
    Publication Date: 28-02-2008

  • Total quality administration in alternative forms of tourism, with special reference to agritourism.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Koutala, Maria; Tsilinkeridou, Maria
    Thesis advisor: Fragkoulis, Antonios
    Publication Date: 22-03-2010

  • Total quality management for hotel enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papatsonaki, Pinelopi; kalaitzi, Eleni
    Thesis advisor: Apladas, Georgios
    Publication Date: 21-05-2009

  • Total quality management on hotel industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Agios Nikolaos)
    Authors: Vorrizanaki, Artemis-Eleftheria; Moira, Maria
    Thesis advisor: Schoiniotakis, Nikolaos
    Publication Date: 2017-09-08
    The present thesis focuses on the implementation of Total Quality of Management on the hotel industry. In the first chapter, the definition of Total Quality of Management is analysed, as well as its basic concepts. ...

  • Total quality management for tourism enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Limniou, Lygeri; Savvidou, Eirini
    Thesis advisor: Apladas, Georgios
    Publication Date: 21-12-2010

  • Total quality management in luxury hotels’ Housekeeping department. Aldemar Hotels study case.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Gampieraki, Despoina; Panagiotaki-Englezou, Despoina
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-05-10
    The purpose of this study is the investigation and analysis of Total Quality Management in the implementation of the Housekeeping department of Luxury Hospitality Business. The work consists of two parts theoretical and ...

  • Total quality management in Luxury Hotels’ housekeeping department. Aldemar Hotels study case.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Gampieraki, Despoina; Panagiotaki-Englezou, Despoina
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-04-27
    The purpose of this study is the investigation and analysis of Total Quality Management in the implementation of the Housekeeping department of Luxury Hospitality Business. The work consists of two parts theoretical and ...

  • Quality management in tourism.The implementation of quality systems in the hospitality industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Adamopoulos, Andreas; Ktenas, Andreas-Rafail
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-01-17
    Quality is defined as anything that can provide complete satisfaction to the customer. It is easy to realize that quality assurance in an organization concerns all the people working in it. Therefore, "total quality" is ...

  • Total quality management in housekeeping for five stars hotels.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Daskalaki, Argyri
    Thesis advisor: Poulaki, Zoi
    Publication Date: 21-09-2011

  • Quality systems on banking.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Garedaki, Despoina; Konstas, Georgios
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 06-06-2011

  • Total quality management as a development tool.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Syntichaki, Chrysi
    Thesis advisor: Gavrilakis, Nektarios
    Publication Date: 19-05-2011