Browsing by Keywords "εξυπηρέτηση"

Now showing items 1-2 of 2

  • Customer arrival and service analysis of a bank branch.

    T.E.I. of Crete, School of Engineering (STEF), IPPS in MBA for Engineers
    Authors: Mavrakis, Vasileios
    Thesis advisor: Michailidis, Dimitrios
    Publication Date: 2020-04-13
    The purpose of this assignment is to develop a method to define the most suitable number of bank clerks for any hypothetical bank branch, using the queue theory. In the beginning there is information regarding the bank ...

  • Quality of services in the tourism industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Vagena, Anna
    Publication Date: 22-10-2009