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  • Statistical approach and analysis of internet ratings.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Doxastaki, Eirini; Kapsokefalou, Asimina; Bouka, Iro-Andrianna
    Thesis advisor: Dimotikalis, Ioannis
    Publication Date: 2018-03-08
    This thesis deals with the very interesting issue of service quality and service quality assessment. More specifically, the first chapter presents a presentation of the concept of consumers and consumer behavior, which, ...