Browsing by Keywords "customer satisfaction"

Now showing items 1-20 of 30

  • Aquarium visitors' satisfaction: a case study in Crete.

    H.M.U., MSc in MBA for Engineers
    Authors: Kallergis, Emmanouil
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2020-07-02
    CretAquarium is one of the most popular public aquariums in the Greece. Nevertheless, for its proper functioning it seriously relies on the receipts it receives from its daily visitors. The visitor satisfaction rate plays ...

  • Mystery shopping and modern Greek enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Vatikiotis, Dimitrios
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 12-11-2014
    The aim of this thesis is to explore the technique of mystery shopping in the Greek businesses nowadays. Due to the intense competition and the business environment, which is constantly changing, Greek companies are focusing ...

  • Mystery shopping.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Chytiri, Korina
    Thesis advisor: Apostolakis, Alexandros
    Publication Date: 2018-09-10
    The paper presents the business ethics of companies and how this affects the policies and practices of each business, towards employees, shareholders, customers, society and the environment. The limits in this case are ...

  • Servqual Gaps: Application in Greek practices.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Finance and Insurance (Agios Nikolaos)
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Ntampakaki, Chrysoula
    Thesis advisor: Spanaki, Veroniki
    Publication Date: 09-08-2012

  • Marketing business providing accounting services: from service quality, to customers keeping.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Koufakis, Michalis; Stavroulakis, Georgios
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 05-12-2014
    Providing accounting services traditionally powerful and prominent branch of the Greek economy and scope of economic science and accounting. This thesis examined more specifically the branch of accounting services has got ...

  • Evaluation of tourism services in perfecture of Heraklion.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Tzertzi, Gezim; Chinta, Ergiona
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2017-02-17
    In this thesis assesses the satisfaction of holidaymakers Crete Heraklion namely during the 2016 summer season (April to May). The sample size was 100 questionnaires completed by Greek and foreign tourists during their ...

  • Complaints management in the hotel industry. Research in the hotels in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Kallergis, Dimitrios
    Thesis advisor: Velissariou, Efstathios
    Publication Date: 2024-01-31
    The objective of this thesis is the management and the treatment of complaints, as it is applied in the hotels of the Region of Crete. Also, emphasis is placed on service quality, quality service and ultimately customer ...

  • Investigation of characteristics, motivations and level of satisfaction of wellness tourists in Elounda, Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Konstantarou, Anastasia
    Thesis advisor: Trichas, Nikolaos
    Publication Date: 2018-10-10
    Wellness tourism aims to provide services to healthy people in order to prevent and improve their quality of life through the achievement of a balance between body and spirit. The services provided include caring, beauty ...

  • Market research for an enterprise for ice cream.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Maligkoudi, Elisavet; Papachatsi, Stavroula
    Thesis advisor: Politis, Ioannis
    Publication Date: 28-02-2008

  • Research about satisfaction from services provided from a public hospital.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Mytaris, Dimitrios
    Thesis advisor: Roumeliotaki, Theano
    Publication Date: 12-06-2012

  • Corporate Social Responsibilty: the implementation in the hotel industry and its impact on the potential consumer.

    H.M.U., MSc in MBA for Engineers
    Authors: Daniil, Dimitra-Korina
    Thesis advisor: Apostolakis, Alexandros
    Publication Date: 2021-03-30
    This diploma thesis focus to the issue of Corporate Social Responsibility (CSR) and its implementation in the hotel industry. After studying relevant literature, it was found that it is interesting to examine the issue on ...

  • E-commerce evolution and factors affecting customer satisfaction.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Diavatopoulou, Christina
    Thesis advisor: Kapantaidakis, Ioannnis
    Publication Date: 2017-07-24
    E-commerce in Greece is on a significant rise, especially the last few years, following the spread of internet usage and a drop in prices of internet access. At the same time, the development of various and different ...

  • Customer satisfaction in recreational areas. Case study for the satisfaction of subscribers in gym.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Papanikou, Genovefa-Despoina
    Thesis advisor: Katsagkolis, Athanasios
    Publication Date: 08-03-2012

  • Tourism satisfaction on Crete island in 2021.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Moschou, Chrysafina-Panormita
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2022-10-24
    The analysis of tourism satisfaction on the island of Crete in 2021 is necessary for the local tourism institutions as well as for those who involved in tourism, so that they can take advantage of the opportunities presented ...

  • Hotel's reception and customer satisfaction.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papadogiorgaki, Maria
    Thesis advisor: Pediaditis, Pantelis
    Publication Date: 11-05-2011

  • Waterparks as a means of improving guest satisfaction and competitiveness of resort hotels.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Gkikas, Vasileios
    Thesis advisor: Dimou, Eirini
    Publication Date: 2022-11-10
    Water parks are the most widespread form of recreational tourism in the world. They first appeared in 1940-1950 in the USA and since then they are constantly growing. Especially in recent decades more and more are created ...

  • Customer satisfaction from a photography store.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papadopoulou, Anastasia
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2018-05-11
    The purpose of our research is to find out how satisfied our customers are with our products and services we provide. Our goal is to maintain our customers. In order to achieve our goal, we had to evaluate the products we ...

  • Customer satisfaction and methods to increase the customer base: The case of pharmacies.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Papaioannou, Athanasios; Papageorgiou, Adamantios
    Thesis advisor: Panagiotakis, Konstantinos
    Publication Date: 23-09-2015
    Consumers experience the the influence of a number of characteristics and factors when they visit pharmacies in order to buy pharmaceutical products. The analysis and determination of these characteristics leads to the ...

  • Customer satisfaction: a case of a company in food trading.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Stavrakakis, Dimosthenis
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2017-06-29
    The current bachelor thesis with title: “Customer Satisfaction: A case of a company in food trading” has a manner of discovering the level of satisfaction of Companies / Customers at the food chain. Methodologically, the ...

  • Customer satisfaction in an operational environmental.case study bank eurobank ergasias.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Mpinichaki, Kyriaki
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 27-06-2013
    The purpose of this graduate paper is to investigate the customers’ satisfaction in a real business environment, analyzing at the same time the elements that compose it and stating the reasons why companies should give ...