Browsing by Keywords "hotel's reception operation"

Now showing items 1-2 of 2

  • Organization and operation of the reception desc for an A' class hotel.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Koutsaki, Georgia; Issa, Yiammin
    Thesis advisor: Tyrogala, Alina
    Publication Date: 28-02-2008

  • Hotel's reception.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Avgoustakis, Emmanouil
    Thesis advisor: Apadas, Georgios
    Publication Date: 27-11-2013
    The customer isn’t always right, but he does not stop being the customer. The challenge then, for a professional in the industry of tourism, is to provide hospitality, which exceeds the expectations of the customers, by ...