Browsing by Keywords "passenger"

Now showing items 1-3 of 3

  • Quality evaluation of airline services.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Belivani, Maria
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2018-05-22
    The airline services as well as airport facilities, aircrafts and staff training have signif-icantly improved through the years. This is particularly important in a country with such a high rate of tourism as Greece. ...

  • Safety measures in the "N. Kazantzakis" airport and its contribution to travelers' confidence.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Chrysοfaki, Aikaterini
    Thesis advisor: Fragkoulis, Antonios
    Publication Date: 28-02-2008

  • Provided services and passengers satisfaction. Case Study of Heraklion Airport.

    T.E.I. of Crete, School of Engineering (STEF), IPPS in MBA for Engineers
    Authors: Tsimpimpakis, Nikolaos
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2020-05-29
    The present research paper aims to identify the difference between the level of passengers' expectations and perceptions of the Heraklion Airport service quality in order to depict possible opportunities of improvement for ...