Browsing by Keywords "quality of services"

Now showing items 1-20 of 45

  • Aquarium visitors' satisfaction: a case study in Crete.

    H.M.U., MSc in MBA for Engineers
    Authors: Kallergis, Emmanouil
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2020-07-02
    CretAquarium is one of the most popular public aquariums in the Greece. Nevertheless, for its proper functioning it seriously relies on the receipts it receives from its daily visitors. The visitor satisfaction rate plays ...

  • Προσδιοριστικοί παράγοντες ποιότητας υπηρεσιών στο ελληνικό τραπεζικό σύστημα.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Finance and Insurance (Agios Nikolaos)
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Mastrojianni, Evmorfia
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 09-01-2009
    This study aims at contributing towards enhancing the existing level of understanding with regard to the determinants of service quality and its effects on the behavior of customers in the Greek banking industry and narrowing ...

  • Servqual Gaps: Application in Greek practices.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Finance and Insurance (Agios Nikolaos)
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Ntampakaki, Chrysoula
    Thesis advisor: Spanaki, Veroniki
    Publication Date: 09-08-2012

  • Evaluation of tourism services in perfecture of Heraklion.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Tzertzi, Gezim; Chinta, Ergiona
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2017-02-17
    In this thesis assesses the satisfaction of holidaymakers Crete Heraklion namely during the 2016 summer season (April to May). The sample size was 100 questionnaires completed by Greek and foreign tourists during their ...

  • Quality evaluation of airline services.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Belivani, Maria
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2018-05-22
    The airline services as well as airport facilities, aircrafts and staff training have signif-icantly improved through the years. This is particularly important in a country with such a high rate of tourism as Greece. ...

  • Evaluation of the quality of tourist services provided in the Prefecture of Heraklion.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Ntentis, Loukas; Tsampourakis, Nikolaos
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2023-10-09
    The subject of this dissertation is the evaluation of the quality of tourist services in the prefecture of Heraklion. The work consists of two parts, the theoretical and the research. In the first part, the concepts are ...

  • Quality assessment of tourist services provided in the prefecture of Heraklion.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Plesioti, Konstantina
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2018-05-21
    The purpose of this paper is to study the quality of the tourist services provided in Heraklion and to investigate customer satisfaction. An appropriate questionnaire was selected as the appropriate tool for collecting ...

  • Quality evaluation of hotel services.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Kamitsi, Foteini
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2018-02-20
    The notion of quality is linked to the search for ideal idiom and is important for the supply of goods and services. High-quality provision is very important and is of paramount importance. Quality is now measurable and ...

  • Evaluation of tourist services quality in the prefecture of Heraklion.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Christakis, Georgios
    Thesis advisor: Rompogiannakis, Ioannnis
    Publication Date: 2017-08-23
    In this thesis, we dealt with the issue of quality evaluation of tourism services in Heraklion. Our work is divided into two parts theoretical, which clarified and analyzed concepts relevant to the topic through secondary ...

  • Assessment of quality of mental health services from the perspective of the served, in primary health care. Example: the Mental Health Center of Lassithi and the Mental Hygiene and Research Center Branch of Herakleion.

    Η.Μ.U, School of Health Sciences (SHS), Social Work Dept.
    Authors: Venetsanaki, Maria; Kourmoulaki, Nikoleta
    Thesis advisor: Pelekidou, Magdalini
    Publication Date: 2023-04-10
    In this work, an investigation was carried out of the opinions of 59 patients of theHeraklion Mental Health and Research Center of the adult department and the Agios Nikolaos Mental Health Center, regarding the quality ...

  • Evaluation of the quality of service provision in Greek pharmacies.

    Η.Μ.U, School of Health Sciences (SHS), Nursing Dept.
    Authors: Vratsanou, Georgia; Raska, Gkystina
    Thesis advisor: Stylianakis, Minas
    Publication Date: 2023-06-13
    Background: Several studies investigating health service user satisfaction can be found in the relevant literature, mainly focusing on tertiary care. Satisfaction with the quality of pharmacies has been studied to a ...

  • The evaluation of the quality of the Primary Health Care Services from the side of the recipients. The example of a semi-urban municipality.

    T.E.I. of Crete, School of Health and Welfare Services (SEYP), Department of Social Work
    Authors: Aivalioti, Maria; Dimitraki, Metaxia; Stratantonaki, Sofia
    Thesis advisor: Pelekidou, Lina
    Publication Date: 30-07-2015
    The aim of this current research is the evaluation of the quality of the Primary Health Care Services the recipients of which are residents in the Municipality of Malevizi. The aim of the research is to estimate the user’s ...

  • The evaluation of social care services of the Primary Health Care system in Northern Greece. A qualitative approach on the part of professional social workers.

    T.E.I. of Crete, School of Health and Welfare Services (SEYP), Department of Social Work
    Authors: Vasileiadou, Gesthimani; Orfanidou, Dimitra; Pegiou, Paraskevi; Simosi, Ioanna-Maria
    Thesis advisor: Pelekidou, Lina
    Publication Date: 2017-04-24
    The aim of this research is the evaluation of social care services, of the Primary Health Care system in the municipalities of Drama, Pella and Kymi-Aliveri. Methods and Material: The evaluation took place at the Social ...

  • Patients' opinions about the services provided in the Local Health Units of the Municipality of Heraklion Crete: a cross-sectional study.

    Η.Μ.U, School of Health Sciences (SHS), Nursing Dept.
    Authors: Galerou, Styliani; Kakava, Chaidemeni; Tsadaris, Evangelos
    Thesis advisor: Christodoulakis, Antonios
    Publication Date: 2020-09-30
    Introduction: Primary Health Care is the first contact of the citizen with the National Health System and operates with a specific population of responsibility. The Local Health Units belong to decentralized units in the ...

  • Dimensions of quality services of electronic banking

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Kolas, Paschalis; Morntovina, Athina
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 2016-05-20
    The electronic banking (e-banking) is in fact a sequence of self-catering banking transactions are now possible due to the rapid technological evolution of information technology. From the bank's hand is a form of financial ...

  • Quality services of electronic banking

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Maragkaki, Styliani; Mastroplavlou, Evdokia; Parasyri, Konstantina
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 2016-05-20
    The electronic banking (e-banking) is in fact a sequence of self-catering banking transactions are now possible due to the rapid technological evolution of information technology. From the bank's hand is a form of financial ...

  • Complaints management in the hotel industry. Research in the hotels in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Kallergis, Dimitrios
    Thesis advisor: Velissariou, Efstathios
    Publication Date: 2024-01-31
    The objective of this thesis is the management and the treatment of complaints, as it is applied in the hotels of the Region of Crete. Also, emphasis is placed on service quality, quality service and ultimately customer ...

  • Quality management and complaints in hotels.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Trapantarou, Paraskevi
    Thesis advisor: Apladas, Georgios
    Publication Date: 2021-11-29
    The aim of the project is to study the factors of the quality of hotel services,according to the customers' views as they express it today through their reviews on the internet, as well as the management of complaints by ...

  • Hotel quality management of Crete.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Foskolakis, Konstantinos
    Thesis advisor: Apladas, Georgios
    Publication Date: 2020-03-05
    In this work I will present the way and procedures of providing quality services to the guests. I develop my undergraduate degree on the features that each hotel can offer, the procedures and of course the staff's contribution ...

  • Quality management in tourism.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papazoglou, Panagiotis
    Publication Date: 19-02-2009