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  • Study - assessing customer satisfaction in a real operational environment.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Nikolaraki, Konstantina
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 02-12-2011