Browsing EΛ.ΜΕ.ΠΑ. / HMU by Keywords "ικανοποίηση πελάτη"

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  • Aquarium visitors' satisfaction: a case study in Crete.

    H.M.U., MSc in MBA for Engineers
    Authors: Kallergis, Emmanouil
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2020-07-02
    CretAquarium is one of the most popular public aquariums in the Greece. Nevertheless, for its proper functioning it seriously relies on the receipts it receives from its daily visitors. The visitor satisfaction rate plays ...

  • Complaints management in the hotel industry. Research in the hotels in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Kallergis, Dimitrios
    Thesis advisor: Velissariou, Efstathios
    Publication Date: 2024-01-31
    The objective of this thesis is the management and the treatment of complaints, as it is applied in the hotels of the Region of Crete. Also, emphasis is placed on service quality, quality service and ultimately customer ...

  • Corporate Social Responsibilty: the implementation in the hotel industry and its impact on the potential consumer.

    H.M.U., MSc in MBA for Engineers
    Authors: Daniil, Dimitra-Korina
    Thesis advisor: Apostolakis, Alexandros
    Publication Date: 2021-03-30
    This diploma thesis focus to the issue of Corporate Social Responsibility (CSR) and its implementation in the hotel industry. After studying relevant literature, it was found that it is interesting to examine the issue on ...

  • Tourism satisfaction on Crete island in 2021.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Moschou, Chrysafina-Panormita
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2022-10-24
    The analysis of tourism satisfaction on the island of Crete in 2021 is necessary for the local tourism institutions as well as for those who involved in tourism, so that they can take advantage of the opportunities presented ...

  • Waterparks as a means of improving guest satisfaction and competitiveness of resort hotels.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Gkikas, Vasileios
    Thesis advisor: Dimou, Eirini
    Publication Date: 2022-11-10
    Water parks are the most widespread form of recreational tourism in the world. They first appeared in 1940-1950 in the USA and since then they are constantly growing. Especially in recent decades more and more are created ...

  • Online service quality: the customer view of the technology industry.

    H.M.U., MSc in MBA for Engineers
    Authors: Papadourakis, Georgios
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2022-10-17
    The purpose of this primary research is to study the opinions of consumers on the purchase of technology products / services via the Internet. This Diplomatic thesis aims to investigate a) consumer satisfaction with their ...