Browsing EΛ.ΜΕ.ΠΑ. / HMU by Keywords "quality of services"

Now showing items 1-12 of 12

  • Aquarium visitors' satisfaction: a case study in Crete.

    H.M.U., MSc in MBA for Engineers
    Authors: Kallergis, Emmanouil
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2020-07-02
    CretAquarium is one of the most popular public aquariums in the Greece. Nevertheless, for its proper functioning it seriously relies on the receipts it receives from its daily visitors. The visitor satisfaction rate plays ...

  • Evaluation of the quality of tourist services provided in the Prefecture of Heraklion.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Ntentis, Loukas; Tsampourakis, Nikolaos
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2023-10-09
    The subject of this dissertation is the evaluation of the quality of tourist services in the prefecture of Heraklion. The work consists of two parts, the theoretical and the research. In the first part, the concepts are ...

  • Assessment of quality of mental health services from the perspective of the served, in primary health care. Example: the Mental Health Center of Lassithi and the Mental Hygiene and Research Center Branch of Herakleion.

    Η.Μ.U, School of Health Sciences (SHS), Social Work Dept.
    Authors: Venetsanaki, Maria; Kourmoulaki, Nikoleta
    Thesis advisor: Pelekidou, Magdalini
    Publication Date: 2023-04-10
    In this work, an investigation was carried out of the opinions of 59 patients of theHeraklion Mental Health and Research Center of the adult department and the Agios Nikolaos Mental Health Center, regarding the quality ...

  • Evaluation of the quality of service provision in Greek pharmacies.

    Η.Μ.U, School of Health Sciences (SHS), Nursing Dept.
    Authors: Vratsanou, Georgia; Raska, Gkystina
    Thesis advisor: Stylianakis, Minas
    Publication Date: 2023-06-13
    Background: Several studies investigating health service user satisfaction can be found in the relevant literature, mainly focusing on tertiary care. Satisfaction with the quality of pharmacies has been studied to a ...

  • Patients' opinions about the services provided in the Local Health Units of the Municipality of Heraklion Crete: a cross-sectional study.

    Η.Μ.U, School of Health Sciences (SHS), Nursing Dept.
    Authors: Galerou, Styliani; Kakava, Chaidemeni; Tsadaris, Evangelos
    Thesis advisor: Christodoulakis, Antonios
    Publication Date: 2020-09-30
    Introduction: Primary Health Care is the first contact of the citizen with the National Health System and operates with a specific population of responsibility. The Local Health Units belong to decentralized units in the ...

  • Complaints management in the hotel industry. Research in the hotels in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Kallergis, Dimitrios
    Thesis advisor: Velissariou, Efstathios
    Publication Date: 2024-01-31
    The objective of this thesis is the management and the treatment of complaints, as it is applied in the hotels of the Region of Crete. Also, emphasis is placed on service quality, quality service and ultimately customer ...

  • Quality management and complaints in hotels.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Trapantarou, Paraskevi
    Thesis advisor: Apladas, Georgios
    Publication Date: 2021-11-29
    The aim of the project is to study the factors of the quality of hotel services,according to the customers' views as they express it today through their reviews on the internet, as well as the management of complaints by ...

  • Hotel quality management of Crete.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Foskolakis, Konstantinos
    Thesis advisor: Apladas, Georgios
    Publication Date: 2020-03-05
    In this work I will present the way and procedures of providing quality services to the guests. I develop my undergraduate degree on the features that each hotel can offer, the procedures and of course the staff's contribution ...

  • The influence of online reviews on the provided customer service and on the management strategies of hotels.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Meletsi, Aikaterini
    Thesis advisor: Dimou, Eirini
    Publication Date: 2020-05-25
    The purpose of this dissertation was to investigate the affect of online reviews on the quality of the provided service and on the design of the marketing management of the hotels. The dissertation was formed in five ...

  • The role of quality labels in promoting cretan nutrition and attracting gastronomic tourism in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Siganou, Foteini
    Thesis advisor: Trichas, Nikolaos
    Publication Date: 2021-09-30
    Tourism is an important income source for Greek and Cretan Economy. The Region of Crete has remarkable resources that have contributed to the Region’s Smart Specialization in Tourism by developing the traditional model of ...

  • Tourists' preferences and satisfaction in Platania, Chania.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Drakoulaki, Kyriaki
    Thesis advisor: kourgiantakis, Markos
    Publication Date: 2021-09-03
    The present BA thesis investigates the satisfaction of the tourists who visited the Municipality of Platania in the period of August - October of 2018. The interaction between the tourist product – service and the tourists’ ...

  • Online service quality: the customer view of the technology industry.

    H.M.U., MSc in MBA for Engineers
    Authors: Papadourakis, Georgios
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2022-10-17
    The purpose of this primary research is to study the opinions of consumers on the purchase of technology products / services via the Internet. This Diplomatic thesis aims to investigate a) consumer satisfaction with their ...