Browsing Μεταπτυχιακές εργασίες / Master Theses by Keywords "quality of services"

Now showing items 1-4 of 4

  • Aquarium visitors' satisfaction: a case study in Crete.

    H.M.U., MSc in MBA for Engineers
    Authors: Kallergis, Emmanouil
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2020-07-02
    CretAquarium is one of the most popular public aquariums in the Greece. Nevertheless, for its proper functioning it seriously relies on the receipts it receives from its daily visitors. The visitor satisfaction rate plays ...

  • Complaints management in the hotel industry. Research in the hotels in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Kallergis, Dimitrios
    Thesis advisor: Velissariou, Efstathios
    Publication Date: 2024-01-31
    The objective of this thesis is the management and the treatment of complaints, as it is applied in the hotels of the Region of Crete. Also, emphasis is placed on service quality, quality service and ultimately customer ...

  • The role of quality labels in promoting cretan nutrition and attracting gastronomic tourism in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Siganou, Foteini
    Thesis advisor: Trichas, Nikolaos
    Publication Date: 2021-09-30
    Tourism is an important income source for Greek and Cretan Economy. The Region of Crete has remarkable resources that have contributed to the Region’s Smart Specialization in Tourism by developing the traditional model of ...

  • Online service quality: the customer view of the technology industry.

    H.M.U., MSc in MBA for Engineers
    Authors: Papadourakis, Georgios
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2022-10-17
    The purpose of this primary research is to study the opinions of consumers on the purchase of technology products / services via the Internet. This Diplomatic thesis aims to investigate a) consumer satisfaction with their ...