Browsing by Author "Mastrojianni, Evmorfia"
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Προσδιοριστικοί παράγοντες ποιότητας υπηρεσιών στο ελληνικό τραπεζικό σύστημα.
T.E.I. of Crete, School of Management and Economics (SDO), Department of Finance and Insurance (Agios Nikolaos)
T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
Authors: Mastrojianni, Evmorfia
Thesis advisor: Tsoukatos, Evangelos
Publication Date: 09-01-2009This study aims at contributing towards enhancing the existing level of understanding with regard to the determinants of service quality and its effects on the behavior of customers in the Greek banking industry and narrowing ...
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