Browsing by Author "Αυγουστάκης, Εμμανουήλ"

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  • Hotel's reception.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Avgoustakis, Emmanouil
    Thesis advisor: Apadas, Georgios
    Publication Date: 27-11-2013
    The customer isn’t always right, but he does not stop being the customer. The challenge then, for a professional in the industry of tourism, is to provide hospitality, which exceeds the expectations of the customers, by ...