Browsing by Author "Μπινιχάκη, Κυριακή"

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  • Customer satisfaction in an operational environmental.case study bank eurobank ergasias.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Mpinichaki, Kyriaki
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 27-06-2013
    The purpose of this graduate paper is to investigate the customers’ satisfaction in a real business environment, analyzing at the same time the elements that compose it and stating the reasons why companies should give ...