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  • Quality management in tourism.The implementation of quality systems in the hospitality industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Adamopoulos, Andreas; Ktenas, Andreas-Rafail
    Thesis advisor: Apladas, Georgios
    Publication Date: 2017-01-17
    Quality is defined as anything that can provide complete satisfaction to the customer. It is easy to realize that quality assurance in an organization concerns all the people working in it. Therefore, "total quality" is ...