Browsing by Author "Roussos, Vasileios"

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  • Total quality management in hotel enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Roussos, Vasileios; Margaritis, David Giannis
    Thesis advisor: Pitsouli, Esthir
    Publication Date: 05-08-2013
    On a worldwide scale over the last years, in the tourism industry, more and more attention has been given to providing quality services to customers through many different strategies and programs. It has come to notice ...