Browsing by Keywords "customer service"

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  • Using chatbots for customer service and support.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Management Science and Technology Dept.
    Authors: Binikou Ketsiriporn, Anastasia; Mythi, Despoina
    Thesis advisor: Vasileiadis, Giorgos
    Publication Date: 2023-09-25
    The evolution of Internet and the increased popularity of digital services have changed the way businesses interact with their customers. Chatbots is a technology that has emerged as a viable and efficient solution for ...