Browsing by Keywords "quality asssurance system hotel"
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T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
Publication Date: 24-06-2015The aim of this work is the presentation of quality management systems and their use in business in general and in hotels in particular. In the first chapter will become conceptual approach of the term quality and TQM ...