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  • Use of qualite management system in hotels units of Thera.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Damigou, Maria-Avgerini
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 24-06-2015
    The aim of this work is the presentation of quality management systems and their use in business in general and in hotels in particular. In the first chapter will become conceptual approach of the term quality and TQM ...