Browsing Μεταπτυχιακές εργασίες / Master Theses by Keywords "quality of services"
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T.E.I. of Crete, School of Engineering (STEF), IPPS in MBA for Engineers
Publication Date: 2020-05-29The present research paper aims to identify the difference between the level of passengers' expectations and perceptions of the Heraklion Airport service quality in order to depict possible opportunities of improvement for ...