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  • Total quality management for hotel enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papatsonaki, Pinelopi; kalaitzi, Eleni
    Thesis advisor: Apladas, Georgios
    Publication Date: 21-05-2009