Browsing by Keywords "customer"

Now showing items 1-13 of 13

  • Customer arrival and service analysis of a bank branch.

    T.E.I. of Crete, School of Engineering (STEF), IPPS in MBA for Engineers
    Authors: Mavrakis, Vasileios
    Thesis advisor: Michailidis, Dimitrios
    Publication Date: 2020-04-13
    The purpose of this assignment is to develop a method to define the most suitable number of bank clerks for any hypothetical bank branch, using the queue theory. In the beginning there is information regarding the bank ...

  • The level of satisfaction of the airport 's passengers concerning the services provided.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Sapanidou, Selini
    Thesis advisor: Dimou, Eirini
    Publication Date: 28-02-2008
    Airline industry is one of the most important areas of tourism industry and this the reason why it was chosen for study. Airline's customers-passengers are very demanding due to their high educational and financial level. ...

  • Dimensions quality banking services. Customer perceptions.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Tsampanaki, Maria
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 26-06-2015
    The purpose of this work isto study the quality of provision of banking services in Greek enterprises.

  • Quality management in tourism.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Karagiannaki, Afroditi
    Thesis advisor: Apladas, Georgios
    Publication Date: 11-01-2016
    This thesis was the subject of my study for quite a long time and I think that because of the specificity of the subject, it will be a very important stepping stone for my future course in the industry. More specifically, ...

  • Customer relations management using the information system e-CRM.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Tsobili, Agathi
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 12-05-2011

  • The importance of customer retention for the sustainable development of an enterprise.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Tselios, Vasileios
    Thesis advisor: Tzortzaki, Alexia Maria
    Publication Date: 14-10-2014
    This paper aims to export results through the collection and analysis of market data. These data come from active businesses on the island of Rhodes, and help analyze the ways in which modern businesses are trying to make ...

  • Customer satisfaction in an operational environmental.case study bank eurobank ergasias.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Mpinichaki, Kyriaki
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 27-06-2013
    The purpose of this graduate paper is to investigate the customers’ satisfaction in a real business environment, analyzing at the same time the elements that compose it and stating the reasons why companies should give ...

  • Profiling the customers of private insurance life and health.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Andreou, Ioannis; Petridou, Kyriaki
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 06-03-2015
    This thesis is an investigation to assess the profile of the insured life programs and private health insurance. More specifically we present the fundamentals of the insurance market and industry and identified through ...

  • Measurement of customers’ satisfaction in real business environment.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Afrathianakis, Myronas
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 27-06-2013
    The purpose of this graduate paper is to investigate the customers’ satisfaction in real business environment. In our days, measuring customer satisfaction is one of the major issues of interest to businesses and organizations. ...

  • Quality of services in the tourism industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Vagena, Anna
    Publication Date: 22-10-2009

  • Defining private car insurance customers profile.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Papadaki, Georgia; Boutsaki, Maria
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 10-03-2015
    In our country, where car purchase and maintenance is high, car acquisition often requires a lot of sacrifices. When we order a car, provided that we have taken a bank loan, the bank obliges us to take out insurance which ...

  • Design and development of qualified special purpose CRM system

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Agios Nikolaos)
    Authors: Makridis, Ioannis
    Thesis advisor: Papadakis, Stylianos
    Publication Date: 2016-05-19
    The purpose of this work is the design and development of an online information system for the management of relations between a company and its customers. The system «Eclipsys CRM» specializes in the profession of accountant, ...

  • Kanos model: presentation and applications.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Lampaki, Maria
    Publication Date: 28-02-2008
    This work concerns the presentation of methodology and applications of model Kano. The model Kano, is a model which is in position it analyzes and evaluates the behavior and the reaction of customers with base their ...