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  • Bureaucracy in Local Government Organizations: the opinion of employees and citizens.

    H.M.U., MSc in MBA for Engineers
    Authors: Kanakousakis, Georgios
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2020-05-12
    This thesis was designed to investigate the view of citizens and employees of the Municipality of Heraklion regarding the bureaucracy in municipal services. The first part presents the theoretical background of bureaucracy ...