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  • Complaints management in the hotel industry. Research in the hotels in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Kallergis, Dimitrios
    Thesis advisor: Velissariou, Efstathios
    Publication Date: 2024-01-31
    The objective of this thesis is the management and the treatment of complaints, as it is applied in the hotels of the Region of Crete. Also, emphasis is placed on service quality, quality service and ultimately customer ...