Browsing by Keywords "hotel industry"

Now showing items 1-8 of 8

  • Complaints management in the hotel industry. Research in the hotels in Crete.

    H.M.U., School of Management and Economic Sciences (SMES), MSc in Hospitality and Tourism Management
    Authors: Kallergis, Dimitrios
    Thesis advisor: Velissariou, Efstathios
    Publication Date: 2024-01-31
    The objective of this thesis is the management and the treatment of complaints, as it is applied in the hotels of the Region of Crete. Also, emphasis is placed on service quality, quality service and ultimately customer ...

  • Investigation of consumer’s preferences for corporate social responsibility actions in the tourism-hospitality section.

    T.E.I. of Crete, School of Engineering (STEF), IPPS in MBA for Engineers
    Authors: Mathioudakis, Georgios
    Thesis advisor: Apostolakis, Alexandros
    Publication Date: 2020-04-09
    Corporate Social Responsibility (CSR) constitutes a part of strategy in companies, due to recent social, environmental and economic circumstances. Consumers tend to identify and recompense the responsible companies, while ...

  • Consumer's attitude towards the introduction of robots in accomodation and hotel industry.

    Η.Μ.U, School of Management and Economic Sciences (SMES), Business Administration and Tourism Dept.
    Authors: Vardoulaki, Aikaterini; Roditi, Olga
    Thesis advisor: Dimou, Eirini
    Publication Date: 2020-04-29
    It is widely accepted that we are going through a period of time in which almost all human needs and everyday life are directly linked to technology. New technologies have 'invaded' the modern households and businesses, ...

  • The importance of strategy and planning in the hospitality industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Giannadaki, Georgia
    Thesis advisor: Tzortzaki, Alexia-Mairi
    Publication Date: 13-01-2015
    One of the major sectors in the Greek National Economy is Tourism, as it contributes powerfully in a direct or indirect way to GDP and employment. A big amount of enterprises and companies, due to the tourism’s positive ...

  • The tour operators role in the formulation of quality policy in the hotel industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Mparis, Andreas; Papadopoulos, Konstantinos
    Thesis advisor: Kokkinakis, Emmanouil
    Publication Date: 16-07-2013
    Tour operators play a rather important role in the tourism industry. They have sizable influence on its development. Hotel accommodations are an integral part of the tourism industry, and their way of structure and function ...

  • Development strategies in the hotel industry.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Papadaki, Maria
    Thesis advisor: Tzortzaki, Alexia-Maria
    Publication Date: 23-07-2014
    In today's challenging economic environment in Greece, there are many hotels witch have to face survival problems , while to ensure the efficiency and sustainability required a flexible development strategy and an in- depth ...

  • Design quality system ISO 9001 in hotel service companies.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Κritsotakis, Emmanouil; Vassalos, Emmanouil
    Thesis advisor: Kokkinakis, Emmanouil
    Publication Date: 12-01-2016
    The last two years, Greek tourism seems to exceed the crisis and starting to become more competitive. The trends of international tourism demand beyond sensitivity to prices, with the price offered services, search of new ...

  • Financial analysis of the hotel industry in Greece.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Alexandraki, Erofili; Giannari, Anna
    Thesis advisor: Arvanitis, Stavros
    Publication Date: 2017-03-09
    Purpose: The financial analysis of the hotel industry in Greece during the period 2005-2013 and analysis by Eurostat data for the period 2005-2014. Method: Bibliographical review of the evolution of the hotel industry in ...