Browsing ΤΕΙ Κρήτης / Tei of Crete by Keywords "ικανοποίηση πελάτη"

Now showing items 1-20 of 25

  • Mystery shopping and modern Greek enterprises.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Vatikiotis, Dimitrios
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 12-11-2014
    The aim of this thesis is to explore the technique of mystery shopping in the Greek businesses nowadays. Due to the intense competition and the business environment, which is constantly changing, Greek companies are focusing ...

  • Mystery shopping.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Chytiri, Korina
    Thesis advisor: Apostolakis, Alexandros
    Publication Date: 2018-09-10
    The paper presents the business ethics of companies and how this affects the policies and practices of each business, towards employees, shareholders, customers, society and the environment. The limits in this case are ...

  • Servqual Gaps: Application in Greek practices.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Finance and Insurance (Agios Nikolaos)
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Ntampakaki, Chrysoula
    Thesis advisor: Spanaki, Veroniki
    Publication Date: 09-08-2012

  • Marketing business providing accounting services: from service quality, to customers keeping.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Koufakis, Michalis; Stavroulakis, Georgios
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 05-12-2014
    Providing accounting services traditionally powerful and prominent branch of the Greek economy and scope of economic science and accounting. This thesis examined more specifically the branch of accounting services has got ...

  • Evaluation of tourism services in perfecture of Heraklion.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Tzertzi, Gezim; Chinta, Ergiona
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2017-02-17
    In this thesis assesses the satisfaction of holidaymakers Crete Heraklion namely during the 2016 summer season (April to May). The sample size was 100 questionnaires completed by Greek and foreign tourists during their ...

  • Dimensions of quality services of electronic banking

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Kolas, Paschalis; Morntovina, Athina
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 2016-05-20
    The electronic banking (e-banking) is in fact a sequence of self-catering banking transactions are now possible due to the rapid technological evolution of information technology. From the bank's hand is a form of financial ...

  • Investigation of characteristics, motivations and level of satisfaction of wellness tourists in Elounda, Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Konstantarou, Anastasia
    Thesis advisor: Trichas, Nikolaos
    Publication Date: 2018-10-10
    Wellness tourism aims to provide services to healthy people in order to prevent and improve their quality of life through the achievement of a balance between body and spirit. The services provided include caring, beauty ...

  • Market research for an enterprise for ice cream.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Maligkoudi, Elisavet; Papachatsi, Stavroula
    Thesis advisor: Politis, Ioannis
    Publication Date: 28-02-2008

  • Research for the consumers attitude towards private insurance.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Finance and Insurance (Agios Nikolaos)
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Alexopoulos, Sotirios
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 15-12-2008

  • Research about satisfaction from services provided from a public hospital.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Mytaris, Dimitrios
    Thesis advisor: Roumeliotaki, Theano
    Publication Date: 12-06-2012

  • E-commerce evolution and factors affecting customer satisfaction.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Diavatopoulou, Christina
    Thesis advisor: Kapantaidakis, Ioannnis
    Publication Date: 2017-07-24
    E-commerce in Greece is on a significant rise, especially the last few years, following the spread of internet usage and a drop in prices of internet access. At the same time, the development of various and different ...

  • Customer satisfaction in recreational areas. Case study for the satisfaction of subscribers in gym.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Papanikou, Genovefa-Despoina
    Thesis advisor: Katsagkolis, Athanasios
    Publication Date: 08-03-2012

  • Hotel's reception and customer satisfaction.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Tourism Management
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papadogiorgaki, Maria
    Thesis advisor: Pediaditis, Pantelis
    Publication Date: 11-05-2011

  • Customer satisfaction from a photography store.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Papadopoulou, Anastasia
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2018-05-11
    The purpose of our research is to find out how satisfied our customers are with our products and services we provide. Our goal is to maintain our customers. In order to achieve our goal, we had to evaluate the products we ...

  • Customer satisfaction and methods to increase the customer base: The case of pharmacies.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Marketing (in Ierapetra)
    Authors: Papaioannou, Athanasios; Papageorgiou, Adamantios
    Thesis advisor: Panagiotakis, Konstantinos
    Publication Date: 23-09-2015
    Consumers experience the the influence of a number of characteristics and factors when they visit pharmacies in order to buy pharmaceutical products. The analysis and determination of these characteristics leads to the ...

  • Customer satisfaction: a case of a company in food trading.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Stavrakakis, Dimosthenis
    Thesis advisor: Kourgiantakis, Markos
    Publication Date: 2017-06-29
    The current bachelor thesis with title: “Customer Satisfaction: A case of a company in food trading” has a manner of discovering the level of satisfaction of Companies / Customers at the food chain. Methodologically, the ...

  • Customer satisfaction in an operational environmental.case study bank eurobank ergasias.

    T.E.I. of Crete, School of Management and Economics (SDO), Departement of Business Administration
    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Mpinichaki, Kyriaki
    Thesis advisor: Fragkiadakis, Athanasios
    Publication Date: 27-06-2013
    The purpose of this graduate paper is to investigate the customers’ satisfaction in a real business environment, analyzing at the same time the elements that compose it and stating the reasons why companies should give ...

  • Marketing in accounting firms: quality of services and customer retention.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
    Authors: Giagkos, Dimitrios; Grigoriadis, Alexandros; Karniaouras, Georgios
    Thesis advisor: Tsoukatos, Evangelos
    Publication Date: 02-11-2015
    Introduction: In the conduction of this specific work and research, a general reference with central issue to the marketing services in our country and particularly in enterprises that offer accounting services is accomplished. ...

  • Customer satisfaction measurement in a hotel unit.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Trigkoump, Alexantrou; Seliniotakis, Marios
    Thesis advisor: Rompogiannakis, Ioannis
    Publication Date: 2018-11-14
    The study of customer’s fulfillment is a vital part of any organization that aims to better its products and its services. This particular part has recently entered the daily routine of the business world since it is a ...

  • Customer satisfaction evaluation: The case of a small hotel in the area of Hersonissos, Crete.

    T.E.I. of Crete, School of Management and Economics (SDO), Department of Business Administration (in Heraklion)
    Authors: Roditi, Themelina; Charalampaki, Adamantia
    Thesis advisor: Dimou, Eirini
    Publication Date: 12-01-2016
    The aim of this study is to identify the level of customer satisfaction with respect to the quality and service they received during their stay in a hotel that is based in Heraklion, Crete. At first, the current status of ...